Job Description

DRG Professional Services is partnered with Oklahoma's premier academic healthcare institution offering unsurpassed care, teaching, research and technology. This "Not For Profit" hospital is beginning its Magnet journey and currently experiencing phenomenal growth. We are seeking an healthcare experienced IT leader to provide leadership and overall management of current and planned technical services within the health complex system.

HIGHLIGHTS:

  • Industry Leading Benefit Plan: The hospital offers a comprehensive benefits package, including PTO, 401(k) with match, medical and dental plans, but offerings go beyond traditional packages to include; Empower + Wellbeing programs, Childcare assistance, adoption assistance, financial support for continuing education, tuition reimbursement, and many others.
  • Professional Growth: This hospital provides numerous ways to grow and learn. In addition to tuition reimbursement and continuing education, there are opportunities for professional growth through formal classroom training, online programs and blended learning experiences in leadership development and job specific development.
  • Sign on bonus / relocation package eligibility

Position Description: The Manager of Technical Support provides managerial leadership in establishing goals and priorities and in the overall management of current and planned technical services within the health complex system. This position ensures continuity and alignment of the facility’s technical services direction with hospital strategic plans.

Responsibilities:
  • Primary responsibilities include serving as the manager of technical support for the hospital, managing the work activities of technical personnel assigned to the hospital and coordinating consistent support of technical services and implementation activity within the hospital.
  • Requires subject matter knowledge across technical applications. This position must stay abreast of latest technical developments to ensure service levels proactively meet or exceed company requirements and service level agreements with key stakeholders and vendors.
  • Assists in resolving highly complex issues regarding technical services, coordinates facility technical projects, assists in developing strategies for training and tools for technical services across the division, and champions standardization, utilization, optimization and use of best practices in technical services.
  • A thorough knowledge and understanding of current and emerging technical services technology.
  • Mature understanding of technical support processes and workflow.
  • Participates in resource planning and allocates resources to meet goals of the technical services area, IT goals and business priorities.
  • Understands pertinent JCAHO, MQSA, HIPAA and ACR guidelines.
  • Strong analytical skills and detailed organizational skills.
  • Responsible for personnel management, performance reviews, competency development, and coaching of facility technical services resources.
  • Demonstrated ability to proactively identify needs, manage resources, and multi-task.
  • Demonstrated ability to communicate effectively verbally and in writing.
  • Demonstrated customer orientation.
  • Strong leadership and management skills.
  • Demonstrated ability to recruit, develop, and retain staff.
  • Demonstrated ability to work in stressful situations.
  • Competency in basic PC use and required tools.
  • Must be able to drive to assigned sites to complete work.
  • Meets with facility-level leadership teams, as needed, to align strategy, services, and coordinate implementation activities.
  • Responsible for technical and managerial leadership in establishing goals and priorities and in the overall management of current and planned technical services.
  • Other duties as assigned
Knowledge, Skills and Abilities:
  • This position requires strong people management skills, personal drive, and the ability to see strategy through to execution in a matrix reporting environment. Strong written, verbal, and presentation skills are required.
  • Maintains strong relationships with technical support team and Director of Infrastructure and Operations.
  • Builds and maintains relationships with business operations, IT leaders, and vendors.
  • Organizes, plans, assigns, and monitors completion of work.
  • Participates in the development of company technical standards, policies, and procedures as appropriate.
  • Ensures that the design and use of technical services adhere to established company policies, procedures, and standards.
  • Establishes and manages internal service level agreements and ensures external service level agreements with vendors are met.
  • Assists the director in the development of the budget and develops project cost estimates for the company.
  • Ensures that service resources are assigned for the timely resolution of technical services incidents and requests.
  • Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area and across organizational boundaries.
  • Promotes system security and patient confidentiality and helps ensure compliance. Participates in activities to improve departmental and organizational performance.
  • Establishes and maintains relationships with outside vendors of IT products, professional organizations, contract employees, co-ops, external auditors, and consultants.
  • Adheres to Code of Conduct and Mission & Value Statement. Participates in special projects as needed and performs other duties as assigned

Qualifications:


Education:
  • Bachelor’s degree
Experience:
  • Four (4) years of experience in technical services support.
  • Technical experience in large, complex organization or corporate structured environment
  • Experience in team leadership and direct supervision.
  • Experience creating and leading communications with direct reports, senior leaders, business partners, vendors to ensure collaboration, efficiency, and service excellence


The Company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.

Application Instructions

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