Job Description

DRG Professional Services is currently seeking a Deployment Analyst to work for a well known client in downtown Oklahoma City. This position is contract only.

Description:

This role will provide L1/L2 support focused on new payment devices and software deployed to each location - this includes troubleshooting software, hardware, connectivity issues, etc.

Requirements:

  • Experience troubleshooting payment technologies/POS systems
  • Ability to apply strong knowledge of procedures and technical acumen.
  • Demonstrates strong knowledge of PC hardware, peripherals, Windows operating systems, networking, application support, and databases
  • Experience with: hardware health monitoring/reporting, building/validation of production support requirements for new pilots/initiatives, and ITIL implementation.
  • Extensive troubleshooting on credit card technology: Database, Log Investigations, Windows Systems, Configurations
  • A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization.
  • Must be self-motivated and driven to go the distance with potential unhappy technology consumers.
  • Strong desire for learning processes, procedures and new software and hardware capabilities required.
  • Proven skills in technology troubleshooting.
  • Exhibit great organizational and interpersonal skills.
  • Ability to meet specific deadlines and work under pressure.
  • Strong technical skills including computer operating systems, computer hardware, networks, and communication platforms are required

Responsibilities:

  • Content management support and collaboration with the deployment and development teams
  • Provide software support for helpdesk, field, and other technology groups
  • Resolve connectivity issues through wireless networking; resolve technical challenges for multiple locations

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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